I, like you, get a little incensed when you think about how much good all of you do, whether it’s volunteer hours, charitable giving we do, serving clients and customers well… You ought to think a little about that before you start yelling at us.
— Bank of America CEO Brian Moynihan, whining that upset customers just don’t understand ‘how much good’ his employees do. Like many chief executives, Moynihan appears to be detached from reality.