Regular readers may remember that back in June, I wrote a post taking the pompous “tech press” to task for characterizing the maker of the BlackBerry as headed for extinction (Earth to the tech punditocracy: Research in Motion is still very much alive). That post ended up being very well-received. Though The Advocate is not a business blog, the post got a mention from Forbes and was circulated by investors on message boards, which gave it a wide audience.
Several months have elapsed since that post was published, and as I and many other defenders of RIM had hoped, the company has finally succeeded in pushing out its new line of smartphones to market, in partnership with its many carrier partners in the United States and Canada.
In my view and that of other BlackBerry users, these new devices more than live up to their expectations. Unfortunately, some tech writers are unfairly giving them lackluster reviews. Rachel Metz of The Associated Press decided to try out three of the new BlackBerrys at about the same time. Rather than offering an unbiased discussion of strengths and weaknesses, her review consisted of a series of random observations and impressions — mostly negative.
Take this tidbit, which was not only negative but uninformed:
I did notice, though, that at least with The New York Times’ website, the older Torch [last year’s model] would load entire articles on a single page while the newer phone [the just-released Torch 9810] only gave me the first chunk and forced me to click for the rest.
Metz implies that this is RIM’s fault. But that’s not the case.
The New York Times Company has opted to forcibly redirect BlackBerry users who type in nytimes.com in their browser’s address bar to the New York Times mobile site (probably using user-agent sniffing). And bizarrely, they don’t provide a link on their mobile site to switch to their full site — as many other websites do.
The full New York Times site does load by default on the BlackBerry PlayBook.
Metz also didn’t like the voice search on the BlackBerry — and devoted three paragraphs to critiquing it. Her principal complaint is that voice search isn’t a hands-free experience. Admittedly, this functionality could be improved (and it surely will be). But most people don’t buy a smartphone expecting to get an automated dictation assistant. Voice search is a nice-to-have feature, but it’s not something that will make or break a smartphone for most users.
Perhaps the most aggravating part of Metz’s review, though, was this:
Another problem is the lack of apps. The BlackBerry App World includes more than 40,000 apps — a smidgen of the more than 250,000 apps available in Google’s Android Market and 425,000 apps available from Apple’s App Store. And many of those 40,000 have yet to be updated for BlackBerry 7 phones. I couldn’t get one for the review site Yelp when I checked the other day.
As far as applications go, quality is more important than quantity. I and many other users have no use for a hundred thousand applications, let alone the available memory to store and run them all. I’m sick of reading review after review that obsesses over comparing the grand total of applications that are available for one platform with those available for another … as if that were all that mattered.
I get the impression that Ms. Metz doesn’t use a BlackBerry as her primary phone. I do, and I disagree with her contention that there are a dearth of applications for BlackBerry. I’m quite happy with the existing application selection (though I wouldn’t mind seeing more improvement).
Several of my favorite applications are actually made by Research in Motion, which doesn’t seem to get any credit for stepping up to the plate to support its own platform with a line of well-designed BlackBerry apps.
For instance, nowhere in her review does Ms. Metz say anything about BlackBerry Travel, which can automatically scan emailed travel itineraries, assist users in booking hotels or car rentals, convert currency, and track flights, among other functions. Of interest to Ms. Metz, it also includes Yelp search functionality built-in.
Also unmentioned by Ms. Metz is BlackBerry Traffic, which works with BlackBerry Maps to help users find the smoothest commute to and from work (or some other destination). All it needs is an address to start calculating the best route, identify alternatives, and provide ETAs for every option.
It’s an extremely useful application. And, like BlackBerry Travel, it’s free… a gift from Research in Motion to its users.
Then there’s BlackBerry Mobile Conferencing. This application — another goodie from RIM — makes participating in conference calls easy. It allows users to automatically join calls without dialing any telephone numbers or punching in access codes. Users can also reconnect with one click or tap if they’re dropped from a call. Recurring calls can be saved to a profile on the phone for easy access.
In addition, RIM distributes apps for Twitter, Facebook, Windows Live Messenger, and Yahoo Messenger, besides BBM, its own stellar instant-messaging solution.
Some of the best applications made by other developers include Bing Maps and Bing Search (from Microsoft), ScoreMobile (handy for checking standings, scores, or upcoming games), Nobex Radio (for streaming), WordPress (for blogging), Poynt (for finding restaurants, service stations, and movie times), and The Weather Channel (for perusing forecasts and checking current conditions).
There are a handful of nifty tools that are available for the iPhone that I wish would be made available for BlackBerry (CardMunch comes to mind, though a BlackBerry version is forthcoming), but I get by quite well even without those.
The ending of Metz’s review is actually pretty funny.
It’s evident to me that she went out of her way to find something wrong with each of RIM’s new BlackBerrys. The Bold 9900⁄9930 “is so expensive”, she says. The Torch 9850 “seemed to lag behind”. And the Torch 9810 “looks tired”.
I find these criticisms to be unwarranted. If the Bold (RIM’s flagship phone, priced at $250) is expensive, then so is Apple’s iPhone 4, which costs $200 if you get the 16 GB version and $300 if you get the 32 GB version. The Bold actually will cost Verizon customers who have a New Every Two upgrade left to use only $200.
Three of the four nationwide carriers have now released the Bold (Verizon, T‑Mobile, and Sprint), and sales appear to have been extremely brisk, with T‑Mobile and Sprint selling out their stock.
Only AT&T has held back from releasing the new Bold, prompting the creation of an online petition that already has more than a thousand signatories.
The new Bold is perhaps the best BlackBerry RIM has ever made. I got it as soon as it became available, and it’s just amazing. It’s fast, responsive, and jam-packed with useful features that were missing from my previous BlackBerry. It also pairs well with the BlackBerry PlayBook, RIM’s groundbreaking tablet.
RIM has really hit a home run with this phone.
I have not had a chance to play with either of the new Torches (one is a slider, the other is touchscreen-only), but I’ve heard good things about those phones, too, which suggest Metz’s criticism is off-base.
Like the Bold, they have solid specs and run the BlackBerry 7 OS.
One of the best things about BlackBerry OS 7 is the improved web browser. It supports tabbed browsing (unlike Apple’s mobile version of Safari, which won’t get that functionality till iOS 5 is released) and is capable of faithfully rendering web pages very quickly. The bookmarking interface is also smoother.
In just a few days, the latest incarnation of RIM’s BlackBerry Curve will go on sale, also sporting the BlackBerry 7 OS. Sprint will supposedly begin selling the Curve 9350 this Friday for only $80 after rebate. The Torch 9810 (the slider version) is arguably a better deal since AT&T is letting it go for only $50, though.
The sudden availability of all these new BlackBerrys is great news for BlackBerry enthusiasts and anybody who has ever wished that RIM’s devices offered more than just exceptional messaging capabilities.
It’s too bad these phones are being unfairly knocked by reviewers who seem to think Apple and Google’s offerings are all that matters. RIM has a future, and analysts or reviewers who suggest otherwise shouldn’t be taken seriously.
9 Comments
very well said.….I am shocked at the bias reporting that I have seen on the net. They should actually be ashamed of themselves…really low-brow reporting and actually shows their total lack of maturity in reporting skills. They are so easily swayed and no doubt they carry their immaturity into their personal lives as well
Ms. Metz comments are terrible. People are to biased on these phones. Kids and teenagers love the flat screen typing brb, lol, lmfao, and chat like that. I have personally typed a three page letter on my Blackberry with no word suggestions. People need phyical keyboard just to be different from the Apple Ifun and Itoy. I am getting my Bold Tomorrow after demo today. BB for now.
Let’s face it, they feel the need to write the negative issues because it drives traffic to their garbage article. Regardless even if RIM does make a spectacular comeback, at this point these journalists will keep on pressing the negativity towards RIM.
You must really hate Mrs. Metz, you basically wrote an entire article of how badly she sucks.…I could see you mentioning her and pointing out she had a biased review.…but after the 8th paragraph of ranting about Mrs. Metz.…I grew bored of hearing how she sucks. Not to mention you support every claim she makes in right after you defend your side of the argument, “I’m quite happy with the existing application selection (though I wouldn’t mind seeing more improvement).” If you want to see improvement, your not COMPLETELY happy. I use RIM products for email, text and phone call’s.…that’s what they were designed for…if you want the fancy stuff go to android or apple…not RIM…they don’t make fancy phones with a lot of bells and whistles, never have and never will. Oh the main reason RIM really is alive is not me and you as a customer, its from government agencies world wide. The U.S. Government has billion dollar contracts with RIM. With out those RIM would be dead.
Preston, there are a lot of companies that have lucrative contracts with the United States government. In fact, if it wasn’t for the United States government, the American economy as we know it could not exist.
Every day, corporations take advantage of the infrastructure and public services paid for by the taxpayers. The Internet began as a government research project, for example. There wouldn’t be such a thing as “smartphones” at all if not for the Internet. Our common wealth also pays for our court system, patent and copyright system, highways and bridges, public health institutes, schools, and many other services that corporations depend on.
Of course RIM’s government contracts help support its bottom line. But many of RIM’s competitors also have government contracts… something you neglected to acknowledge in your comment.
There is a difference between disliking a person and disliking something they wrote. I dislike what Ms. Metz wrote about RIM’s new line of BlackBerrys. I have nothing against her as a person or even as a writer in general. She critiqued three phones… and I critiqued her review. That’s what the free exchange of ideas is all about.
You didn’t read this post very carefully if you interpreted my comments as “ranting about Mrs. [sic] Metz.”
You people are nuts if you think RIM has a chance…at work we’re finally moving away from those terrible phones. Glad the good ol’ days are behind us. The final RIM stronghold is enterprise and that’s slowly withering as contracts cycle. Research In Motion? should change their name to disaster in the making. If people are smart they’d take their money elsewhere.
I agree that there is a bias against RIM/BlackBerry on the part of the analysts. As a longtime Apple user (since 1989), I personally find the PlayBook to be much better than the iPad 1 and with the latest software updates a worthy competitor to the iPad 2. As for the phones, I bought my first BlackBerry this year (an old 8800) and outside of not being able to use BlackBerry Bridge, I´m very happy with it. One reason being I have thick fingers, and on top of that, broke several of them playing football which meant with my old phones I had difficulty in typing in my info. And my oldest son who always dreamed of an iPhone after using it (and especially BlackBerry Messenger) went out and got a package and is extremely happy with it. At eighteen years of age he misses the iPhone apps but is finding that he only really uses 25–30 apps on a regular basis.
Comment edited to correct formatting errors
Andrew,
My point was that the only phone used by the U.S. Government for OCONUS and CONUS is the blackberry, I am all to aware of the outrageous contracts the government has to “keep america going”. If you take away the government sales, and not just the U.S. government, I think blackberry would likely go under. Its the simple things like using a faster processor and lengthy menus to complete simple tasks that make the experience for the everyday “Joe Blow” user shy away from them. If they made all of their phones “MILSPEC” rugged like the Casio phones I think they would be better received being the non-spiffyness kind of phone they are. All in all I love the blackberry, however I am a rarity now a days, with only the “work” phone being a blackberry and most not using them as an every day multi-functioning device.
As far as hating Mrs. Metz, it was not the content but rather a perception based opinion.
All I will say is that I waited, I got a Bold 9930 as soon as it came out, and I absolutely love it.
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